Descripción
HPE Foundation Care Services provide support that helps you meet today’s IT demands, and evolve for tomorrow. You are offered five service levels that are easier to understand, easier to align to your business needs, and easier to buy. They are also more personalized to deliver the information you need, when and where you need it. HPE Foundation Care Next Business Day Service offers a next-business-day on-site response with coverage available nine hours per day between 8:00 a.m. and 5:00 p.m. local time, on business days Monday through Friday, excluding on Hewlett Packard Enterprise holidays. Software support is provided with a two-hour response time.
Product Line:HPE Foundation Care
Service Included:Parts and labor
Location:On-site
General
Service Included: Parts and labor
Location: On-site
Full Contract Period: 1 year
Response Time: Next business day
Service Availability: 9 hours a day / 5 days a week
Details
Service & Support: Extended service agreement – parts and labor – 1 year – on-site – response time: next business day – availability: 9 hours a day / Monday-Friday – Technical support – phone consulting – 1 year – response time: 2 hours – availability: 9 hours a day / Monday-Friday – Technical support – remote diagnosis – 1 year – New releases update – 1 year – Product info support – web knowledge base access – 1 year – Comprehensive defective material retention – 1 year
Compatibility Information
Designed For: P/N: AJ935A#ABB, B7B63A#A2S, B7B63A#ACJ, B7B63A#AKY, B7B63A#ARS, B7B66A#A2S, B7B66A#ACJ, B7B66A#AKY, B7B66A#ARS, B7B69A#A2S, B7B69A#ACJ, B7B69A#AKY, B7B69A#ARS, C8S07A#A2S, C8S07A#ACJ, C8S07A#AKY, C8S07A#ARS
